Home > Organizations > Interfaith Food Bank > Service & Care Volunteers
Populations Served
- Adults
- Children
- Immigration & Refugee Services
- Indigenous
- Low-Income
Competencies/Skills
- Communication
- Community Engagement/Advocacy
- Equity, Diversity & Inclusion
- Social Skills
- Teamwork
Opportunity last updated: July 15th
Service & Care Volunteers
Suitable for Seniors- Suitable for Youth
Service & Care Volunteers support the Client Services team in providing Emergency Food Assistance. This involves supporting clients while ensuring a welcoming, inclusive and accessible environment. Duties include tasks such as greeting clients and updating files, fulfilling hamper orders, facilitating pick room access and empowering clients while decreasing barriers to services. These tasks are done safely and effectively through detailed processes while adhering to food safety guidelines.
Skills and Qualifications:
- Good customer service skills including listening, empathy and maintaining dignity for clients
- Ability to work in a fast-paced environment while standing continuously
- Able to work with a diverse group of individuals
- Some positions require heavy lifting activities on a regular basis (40lbs and over)
- Must be able to work with minimal supervision and demonstrate initiative
- Intermediate computer skills are an asset
Volunteer Duties
- Greet clients and support provision of Emergency Food Services (hampers and pick room access)
- Support Service & Care Team– Volunteers will be cross trained in duties to ensure the flexibility to fill in where needed
- Client Intake duties include capturing client data with each client visit, placing hamper orders and communicating with the Client Services Team to fulfill client requests
- Hamper Pulling duties include assembling the components of the food hamper, bundles and add-ons to fulfill client requests
- Client Liaison duties include supporting clients with questions and facilitating quick and efficient access to hampers and pick room
- Pick Room Assistant duties include managing and maintaining food stocks in the pick room in accordance with food safety standards
- Maintain order and flow of service provision
- Maintain a positive and helpful attitude while working with IFB client families
- As a representative of IFB during volunteer shifts, act in a courteous and respectful manner
- Be punctual and dependable when reporting for assigned shifts
- Maintain confidentiality of donors, clients, volunteers and program participants
Age Requirements
16 years old or above
Other Requirements
- Volunteer Application
- IFB Volunteer Interview
- IFB Shift Orientation and Volunteer Profile Creation
- Successfully complete trial shift
- Attend Volunteer Onboarding session
Schedule
- Morning Shift & Afternoon Shifts: vary upon the position assigned to.
- Interfaith Food Bank has a 2 shifts/week maximum.
- Willing to make long-term (at least 4-month commitment ideal)
Time Commitment
Continuing commitment
Type of Opportunity
Administrative & Office Work,Behind the Scenes,Community Engagement,Food Preparation & Distribution,Immigrant & Refugee Services
Application Type
Advanced
Other Opportunities with Interfaith Food Bank
Are you seeking an opportunity to make a positive impact in your community while experiencing the rewards of volunteerism? If so, Interfaith Food Bank Society of Lethbridge is currently looking to fill 2 Board of Directors positions with 2-year terms, beginning April 2026.
Currently seeking individuals with experience in the following areas:
- Corporate environments
- Community engagement
- Legal
- Fundraising
- Client advocacy
General Warehouse Volunteers support the Operations Team with the receipt, storage and preparation of food and non-food products to facilitate food bank programs and services. Duties include tasks such as sorting, repackaging, hamper building and bundling, in addition to maintaining general warehouse organization and cleanliness. These tasks are done safely and effectively through detailed processes while adhering to food safety guidelines.
The Reception Volunteer serves as the first point of contact for visitors at Administration and Donations and all callers at Interfaith Food Bank. This role involves receiving and processing donations, greeting visitors, answering phone calls, assisting with inquiries, and supporting administrative tasks to ensure smooth front desk operations.
Thanks for your interest in this volunteer position!
We'll just need a bit of information so we can pass your application along to Interfaith Food Bank.
Volunteers can sign up for up to 3 continuing commitment opportunities for immediate referrals. If you signed up for more than 3, a Volunteer Lethbridge staff member will connect with you before making new referrals.