Home > Organizations > Interfaith Food Bank > Front Reception
Populations Served
- Adults
- Children
- Low-Income
- Seniors
Competencies/Skills
- Communication
- Critical Thinking
- Equity, Diversity & Inclusion
- Social & Civic Responsibility
- Teamwork
Opportunity last updated: May 28th
Front Reception
The Reception Volunteer serves as the first point of contact for visitors at Administration and Donations and all callers at Interfaith Food Bank. This role involves receiving and processing donations, greeting visitors, answering phone calls, assisting with inquiries, and supporting administrative tasks to ensure smooth front desk operations.
Volunteer Duties
- Greeting visitors and donors;
- Receiving food and financial donations;
- Answering the phone, transferring calls and taking messages;
- Data entry, photocopying, mail outs and other office support tasks.
Age Requirements
16 years old or above
Other Requirements
- Must be able to lift 40+ lbs.
- Computer Skills
- Strong communication skills (phone)
Schedule
Commit to shift commitments listed below:
- Morning (8:30am-12:30pm) or afternoon (12:30pm-4:00pm)
- Once a week.
- On-Call Shifts when trained.
Time Commitment
Continuing commitment
Type of Opportunity
Administrative & Office Work,Financial,Fundraising
Application Type
Basic
Other Opportunities with Interfaith Food Bank
At The Second Door, we recognize the value of the forgotten and the timeworn, offering unique pre-loved items, as well as those that never even made it off the shelf. You will find an array of new, used and slightly bruised items for home, kitchen and personal use. With the assistance of volunteers, donated items are turned into funds that the food bank uses for food and operational costs —every purchase helps to support those in the community who need it most.
Service & Care Volunteers support the Client Services team in providing Emergency Food Assistance. This involves supporting clients while ensuring a welcoming, inclusive and accessible environment. Duties include tasks such as greeting clients and updating files, fulfilling hamper orders, facilitating pick room access and empowering clients while decreasing barriers to services. These tasks are done safely and effectively through detailed processes while adhering to food safety guidelines.
Skills and Qualifications:
- Good customer service skills including listening, empathy and maintaining dignity for clients
- Ability to work in a fast-paced environment while standing continuously
- Able to work with a diverse group of individuals
- Some positions require heavy lifting activities on a regular basis (40lbs and over)
- Must be able to work with minimal supervision and demonstrate initiative
- Intermediate computer skills are an asset
Volunteer Advocates support the Service & Care Team by working with the Client Advocacy Coordinator to provide information, referrals and community connections to help address the underlying issues that are placing individuals in need of food bank supports. Duties include providing referrals, assisting clients with applications, appointments and systems navigation, and general administrative duties to maintain client files. Advocacy roles require an understanding of local community resources, a familiarity with vulnerable populations with complex issues, and a commitment to providing services with upmost dignity.
Skills & Qualifications:
- Familiar with working with vulnerable populations, able to respond and support with dignity, respect and tact
- High attention to detail and strong listening skills
- Intermediate computer skills required for navigating websites and referral processes
- Awareness of community services and programs an asset, ability to research available supports to provide effective information and referrals
Thanks for your interest in this volunteer position!
We'll just need a bit of information so we can pass your application along to Interfaith Food Bank.
In December 2025, we’ll focus only on event-based opportunities. We’ll respond to other volunteer inquiries or referrals starting in January 2026.
Volunteers can sign up for up to 3 continuing commitment opportunities for immediate referrals. If you signed up for more than 3, a Volunteer Lethbridge staff member will connect with you before making new referrals.