Home > Organizations > Canadian Red Cross > Administrative Support Volunteer
Populations Served
- Adults
- Seniors
Competencies/Skills
- Accountability
- Communication
- Equity, Diversity & Inclusion
- Problem Solving
- Risk Assessment & Management
Opportunity last updated: March 6th
Administrative Support Volunteer
Suitable for Seniors
Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes.
Volunteer Duties
- Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment.
- Make reminder phone calls.
- Assist with equipment recalls, if required.
- Select the appropriate medical equipment to match health professional referrals.
- Complete minor adjustments to ensure appropriate fit for for clients.
- Ensure the integrity of date collection and recording of all call/client trackers and statistical information.
- Provide instructions on basic equipment use and respond to client inquiries regarding equipment set up, returns, repairs and loan extensions.
- Contribute to a healthy and safe working environment.
- Accept financial and equipment donations to the Canadian Red Cross.
- Issue tax and non-tax receipts, as needed.
Age Requirements
18 years old or above
Other Requirements
- Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients
- Excellent interpersonal skills, including working in a busy environment
- Ability to empathize with client concerns to deliver service with compassion
- Data entry experience
- Excellent telephone manner with multi-phone system skills, an asset
- Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing
- Experience working with a diverse population, an asset
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Strong organization skills
- Some lifting of equipment is required. We recommend volunteers be capable of lifting up to 50lbs (~23 kg)
- Full training is required; however volunteers should be comfortable using a computer and have good written and conversational English. Other languages are considered an asset
- Ability to work independently and to collaborate in a team environment
Schedule
- Weekdays:
- 8:30am–12pm
- 1pm–4:30pm
- Weekly commitment
Time Commitment
Continuing commitment
Type of Opportunity
Administrative & Office Work
Application Type
Advanced
Other Opportunities with Canadian Red Cross
Emergency Management Teams across Canada are looking for volunteers to be a part of their mission. Because of the wide-reaching network of highly trained volunteers, Canadians who have found themselves impacted by disaster big and small, are able to turn to the Canadian Red Cross for relief and support.
The Wellness Check-in Caller Volunteer, through phone-based communications to the Health Equipment Loan program (HELP) clients, conducts a wellness check via phone calls, during which the primary focus is to inquire about the individual’s overall wellbeing through equipment usage and home injury recouperation. Additionally, the wellness check serves as an opportunity to connect clients with relevant community resources, tailored to their specific needs. Throughout this process, the utmost respect for the client’s dignity and privacy is maintained, fostering a trusting and compassionate environment that encourages open communication and effective support.
Because of the HELP program volunteers Lethbridge residents who are recovering from surgery or illness are able to access health equipment that enhances their mobility and independence to allow them to recover in the comfort of their own homes.
Thanks for your interest in this volunteer position!
We'll just need a bit of information so we can pass your application along to Canadian Red Cross.
Volunteers can sign up for up to 3 continuing commitment opportunities for immediate referrals. If you signed up for more than 3, a Volunteer Lethbridge staff member will connect with you before making new referrals.